Return and Exchange Policy
At PicWrist, LLC, your satisfaction with our products is our utmost priority. We strive to ensure your contentment with every purchase. Should you find any reason for dissatisfaction with your order, please review our return and exchange policy below to understand how we can assist you.
Returns and Exchanges
To initiate a return or exchange, please contact our customer support team within 30 Days of receiving your order. You can reach us at info@picwrist-com-462686.hostingersite.com
For your return or exchange to be processed, the following conditions must be met:
- The product(s) must remain in their original, unopened packaging.
- The product(s) must be unused and in resalable condition.
- All accessories and promotional items included with the product(s) must also be returned.
Our customer support team will provide you with a Return Authorization (RA) number and detailed instructions for returning the product(s).
The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or damaged product). We recommend using a trackable and insured shipping method for your return.
Once we receive and inspect the returned item(s), we will promptly notify you regarding the approval or rejection of your return. If approved, we will proceed to issue a refund to the original payment method or arrange for an exchange, according to your preference.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, kindly contact our customer support team promptly. We will make the necessary arrangements for a replacement or refund, covering any incurred return shipping expenses.
Contact Us
For any questions or concerns about our Return and Exchange Policy, please reach out to our customer support team at info@picwrist.com We are dedicated to assisting you and ensuring that your experience with us meets your expectations.